N.E.W. Customer Service Companies Inc., a provider of extended service plans, buyer protection services and product support, has announced its collaboration with Guitar Center, a national musical instrument and musical electronics retailer, to offer customers Pro Coverage, an extended service and replacement plan program.
Providing a product protection solution for our customers is a priority for our company," said Kenric Knecht, Guitar Center's director of training and Pro Coverage. "With NEW's Pro Coverage plan, we can be confident that our customers have exceptional service support so they can maximize the use and enjoyment of their instruments."

Pro Coverage will be offered at all 214 Guitar Center store locations and online at guitarcenter.com. The plan offers customers convenient services to repair or replace covered products, including acoustic and electric guitars, basses, percussion instruments, keyboards, and pro-audio and DJ gear. Product parts covered under this plan include volume pedals, internal power supplies, power meters and switches, LED and LCD displays, pickups, mechanisms, and more. Wooden cracks in acoustic guitars and drums as well as defects to the headstock, neck or body of acoustic guitars caused by defects in workmanship or materials are also covered.

"Musicians invest time and money in their instruments whether it's their hobby or profession," said Rob DiRocco, NEW's VP of sales and marketing. "We are thrilled to be working with a reputable retailer like Guitar Center to provide their customers with the most convenient product protection and customer support available so they get the most out of their purchase and eliminate the possibility of costly repairs."

The plan ensures that new and used products are protected in the event a product fails due to a mechanical or electrical breakdown, normal wear and tear, or due to a power surge. A no-lemon policy and toll-free 24/7/365 customer service are also offered through the plan, which covers 100 percent of parts-and-labor repair costs. Shipping, handling and shipping insurance of covered products (up to 150 pounds) to and from the customer's home to the manufacturer or service center are also included with the Pro Coverage plan.