Outside Property Claim Rep Trainee, Metro Atlanta GA

Job Description:
SUMMARY:
Investigate, evaluate, negotiate and resolve claims on losses of lesser value and complexity. Complete formal training program for consideration of advancement to claim representative position.Differences in settlement authority would be based on local discretion and product line guidelines.  Provide outstanding customer service.

PRIMARY DUTIES:
Responsible for conducting roof claims in Metro Atlanta, GA area and surrounding counties as needed.

Participate in on-going training sessions for specific line of business.

Provide voice-to-voice contact within 24 hours of first report. Obtain facts from insurers, injured workers, claimants, agents, witnesses, attorneys and/or underwriters. Maintain contact throughout the life of the file, as needed.

Determine coverage/ compensability, facts of loss and degree of liability/exposure.
 
Work closely with Unit Manager or mentor to promptly resolve claim issues.

Refer claims as appropriate, based on exposure and established guidelines.
 
Maintain quality claim files in accordance with appropriate best practices, recognize and implement alternate means of resolution.

Provide customer service contact to give, receive or exchange information.

EDUCATION/COURSE OF STUDY:
College degree or equivalent business experience preferred.

COMPUTER SKILLS:
Solid keyboard and PC skills, with experience in Word and Excel.
Proficient use of technology; including, Microsoft Word, Excel, e-mail, Web-enabled applications, and database software.

Knowledge and Skills:
Must be willing to work in a variety of environmental conditions and locations from rooftops.
Physical agility (ability to climb, lift, stoop, and bend)
Skills assessment evaluation will be requested
Strong customer service skills.
Strong investigative skills and be able to develop good work relationship with the business partners.
Good decision making and problem solving skills.
Self-motivated, take-charge attitude, teamwork oriented.
Virtual office location ?requires ability to work from home
Independent worker/self-starter & ability to work with moderate supervision.
This position requires either the use of a company car or 6,000+ reimbursable miles. Therefore, any offer of employment will be contingent upon receipt of an acceptable Motor Vehicle Report
Customer service training; systems training; proper licensing.